CONTACT

If you have any enquiries about bespoke jewellery made just for you, if you're a fellow creative and would like to collaborate or for general questions not answered on our FAQ please fill out the contact form below and I will be happy to get back to you.

RETURNS

You have a 14 day cooling off period from the day you receive your jewellery (when the piece has been purchased online) I will offer a refund or exchange on all pieces except for those that are; Personalised or customised, made to measure, bespoke or custom made and pierced jewellery such as earrings.

Please email katie@saltandsilverjewellery.co.uk for further details.

PLEASE NOTE

 

During busy times and for all personalised items please allow approximately 14 working days for dispatch. I am a one woman business and whilst I make the best efforts to have all orders made and shipped as fast as possible there can sometimes be a longer wait on orders. If you need your order faster than this please email me and I will try my best to arrange this with you. 

For Hallmarked items it is out of my control how long they will take to be returned to me from the Assay office, I can advise that it is usually a week on top of the usual dispatch period.

All items are handmade to order, this makes your pieces of jewellery unique and therefore some may differ slightly from pictures on this website.

FAQ

 How do I return an item?

 

Email katie@saltandsilverjewellery.co.uk to discuss your returns query and then we can arrange for a return/exchange.

 

What is your returns policy?

 

You have a 14 day cooling off period from the day you receive your jewellery (when the piece has been purchased online) I will offer a refund or exchange on all pieces except for those that are; Personalised or customised, made to measure, bespoke or custom made and pierced jewellery such as earrings.

Please email katie@saltandsilverjewellery.co.uk for further details.

Do you provide International delivery?

 

We ship to the UK and selected other countries.

 

How do I track my order?

 

If you would like to track your order please email me with your name and address and I can provide you with your parcels tracking information.

 

How are your orders packaged?

 

All orders are sent gift wrapped, and packaged using  recycled materials. This includes the gift box itself, ribbon, tissue paper and postage box.

 

What are your delivery options?

 

You can choose for your order to be sent Royal Mail 1st Class Special Delivery, which is guaranteed next working day after dispatch (UK only), insured, recorded and signed for or Royal Mail Signed for which is not insured or tracked but does require a signature on delivery, please do not choose this option if your order is over £50 in total.

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katie@saltandsilverjewellery.co.uk

 

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